Refund Policy

Last Updated: January 25, 2026

1. Eligibility for Refund

To be eligible for a refund:

• Your request must be made within 60 days of the original purchase date
• You must provide your order number or email used for purchase
• Products must be returned to our designated return address

2. How to Request a Refund

1. Contact our customer support team at support@glucoshieldai.com
2. Provide your order number and reason for return
3. Our team will provide you with return instructions
4. Ship the product(s) back to the provided address
5. Once received, your refund will be processed

3. Refund Processing

• Refunds are processed within 5-7 business days after we receive your return
• Refunds will be issued to the original payment method
• It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider

4. Return Shipping

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping method
• We are not responsible for lost or damaged returns

5. Non-Refundable Items

The following are not eligible for refund:

• Orders requested for refund after 60 days
• Products purchased from unauthorized retailers
• Shipping fees (if applicable)

6. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 7 days of delivery
• Provide photos of the damage
• We will send a replacement at no additional cost

7. Order Cancellation

• Orders can be cancelled within 24 hours of placement for a full refund
• Once an order has shipped, it cannot be cancelled
• You may still return the product under our refund policy after receiving it

8. Contact Us

For refund requests or questions:

• Email: support@glucoshieldai.com
• Phone: +1 (800) 485-8264
• Phone (International): +62 818-0681-8888

Our customer support team is available Monday-Friday, 9 AM - 5 PM (EST).